At PullData (“PullData,” “we,” “us,” or “our”), we are committed to protecting your privacy. This policy applies to your visit to www.pulldata.io, creating an account, or using our no-code scraping tools, APIs, dashboards, and related services (collectively, the “Services”).
1. Information We Collect
1.1 Information You Provide to Us
We may collect information you provide directly, including:
- Your name and email address
- Account login details
- Billing and subscription information
- Payment-related information processed by our payment providers
- Messages you send to us through support or contact forms
- Information you submit when configuring scraper jobs, workflows, or account settings
1.2 Information We Collect Automatically
When you access or use the Services, we may automatically collect certain information, including:
- IP address
- Browser type and device information
- Operating system
- Referral URLs
- Pages viewed and actions taken within the Services
- Log data, diagnostics, crash reports, and performance data
- Usage metrics related to scraper runs, exports, requests, errors, and job history
1.3 Data Processed Through the Services
PullData provides tools that help users collect and structure data from websites and online sources. As part of providing the Services, we may process:
- URLs, search inputs, selectors, prompts, or configuration data submitted by users
- Scraper output and structured data generated through the Services
- Job metadata, logs, execution history, and export history
Where PullData processes data on your behalf through the Services, you are responsible for ensuring that your use of the Services and the data you collect complies with applicable laws, regulations, and third-party terms.
2. How We Use Information
We may use your information to:
- Create and manage your account
- Provide, operate, and improve the Services
- Process subscriptions, billing, and payments
- Authenticate users and maintain account security
- Monitor performance, prevent abuse, and troubleshoot issues
- Communicate with you about your account, billing, product updates, or support requests
- Enforce our Terms of Service
- Comply with legal obligations
- Protect our rights, users, systems, and business
3. Legal Bases for Processing
If you are located in a jurisdiction that requires a legal basis for processing, we may process personal information on the following bases:
- Contract: to provide the Services you request
- Legitimate interests: to secure, maintain, improve, and support our Services
- Consent: where required, such as certain marketing communications
- Legal obligation: where we must comply with applicable law
5. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, operate our business, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data, including:
- Account and profile information
- Billing and transaction records
- Support communications
- System logs and security records
- Scraper configurations, job history, and output retained within the platform
When information is no longer required, we may delete, anonymize, or aggregate it.
6. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Request portability of your information
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at support@pulldata.io. We may need to verify your identity before completing your request.
7. International Data Transfers
Your information may be processed in countries other than the country in which you live. Where required, we take reasonable steps to use appropriate safeguards for international transfers of personal information.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
The Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at support@pulldata.io and we will take appropriate steps.
11. Third-Party Services and Websites
The Services may contain links to third-party websites or rely on third-party tools and services. We are not responsible for the privacy practices, content, or policies of third parties.
12. Scraped Data and Customer Responsibilities
PullData provides tools that can assist users in retrieving and structuring publicly available online information. You are solely responsible for:
- Ensuring your use of the Services complies with applicable law
- Determining whether you have a valid legal basis to collect or process data
- Complying with the terms of the websites or sources you target
- Providing any notices required by law
- Handling requests, complaints, or claims related to the data you collect through the Services
PullData does not provide legal advice, and your use of the Services is at your own risk.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we do, we will update the “Last Updated” date above. Your continued use of the Services after changes become effective means you accept the revised Privacy Policy.
14. Governing Law
This Privacy Policy and our data practices are governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in India.
15. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact us at:
PullData Support Team
support@pulldata.io